You may find the answers you need on our Support & Services page. Click Here for our Business hours and Holiday schedule.

Call us at 800-336-4474 and at the prompt press 4, and then select the "ResearchSoft Products" option. Alternatively, Click Here to Email Technical Support.

Note: Thomson Scientific no longer provides Technical Support for ProCite on Macintosh. Support is limited to assistance with converting/upgrading to our current Macintosh product, EndNote. For more information about EndNote, as well as a free 30 day trial, please visit:
http://www.endnote.com
We apologize for any inconvenience this may cause.

Our Commitment to You

• We do our best to answer calls promptly and to keep hold times to a minimum. If you leave us a message when our office is closed we will call you back as soon as possible – always within one business day at most.
• We will acknowledge and, when possible, resolve all inquiries within one business day. Email responses will include a contact name and case number.
• We will inform you within one business day if the issue requires further investigation or escalation. Escalation will take place that same business day.
• We strive to resolve all customer technical support issues within a maximum of five business days.